Refund Policy

Last updated: 1 Oct 2024

1. Introduction

At My-quizmaker, we value your satisfaction with our service. This Refund Policy outlines our procedures and conditions for refunds. By using our service, you agree to this policy.

2. Refund Eligibility

We offer a 30-day refund policy for all credit purchases made on My-quizmaker.com. The 30-day period begins on the date of the initial purchase.

3. Refund Process

To request a refund:

  1. Contact our customer support team at support@my-quizmaker.com within 30 days of your purchase.
  2. Provide your order number and the email address used for the purchase.
  3. Briefly explain the reason for your refund request.

4. Refund Conditions

  1. Refunds are only available for purchases made directly through My-quizmaker.com.
  2. The refund will be processed using the original method of payment used for the purchase.
  3. Refunds may take up to 30 business days to process, depending on your payment provider.
  4. If less than 1000 credits have been used, the purchase is refundable.

5. Exceptions

We reserve the right to deny refund requests if we suspect abuse of this policy, including but not limited to:

  1. Excessive refund requests from a single user.
  2. Evidence of extensive use of the service before requesting a refund.
  3. Violation of our Terms of Service.

6. Credit Cancellation

Requesting a refund will result in the cancellation of any remaining credits. Access to My-quizmaker services will be adjusted accordingly upon processing of the refund.

7. Non-refundable Items

Some items or services may be explicitly marked as non-refundable. These items are not eligible for refunds under this policy.

  • Custom quiz packages
  • Exclusive content subscriptions
  • Third-party services integrated with My-quizmaker

8. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website.

9. Contact Us

If you have any questions about this Refund Policy, please contact us:

By email: support@my-quizmaker.com

For any questions regarding this Refund Policy, please contact us at: support@my-quizmaker.com